Yes, Angel One has a clear grievance redressal mechanism. If you face any issue—related to orders, account, funds, or technical problems—you can raise a complaint. Angel One ensures your concern is tracked and resolved quickly, with regular updates till closure.

They follow a proper process with timelines, escalation, and feedback. This system makes sure your problem doesn’t get missed and is resolved fairly and transparently.

How Do You Raise a Complaint?

You can raise a complaint via the app, website chat, email, or phone. Just explain your issue clearly—like order stuck, payout delay, or login trouble. You get a complaint number instantly, and your grievance is recorded for tracking.

What Are the Resolution Timelines?

Angel One follows SEBI-mandated timelines—simple complaints are resolved within 7 working days; complex ones within 30 days. You get regular status updates via SMS or email until closure.

Can You Escalate Your Issue?

Yes. If you don’t get a satisfactory resolution, you can escalate to higher levels: regional office, then grievance officer, and finally to the NSE/Sebi investor grievance portal for unresolved cases. Angel One provides all contact details.

How Are You Notified?

You receive updates via SMS and email at every stage—first when complaint is logged, during investigation, and finally when resolved. You also get the name and contact of the person handling your case.

What If You're Not Satisfied with Resolution?

If you feel your issue is not resolved, you can lodge a complaint with the exchange (NSE/BSE) or the SEBI SCORES portal. Angel One gives details and helps you raise your case externally if needed.

Is This Process Free?

Yes. Filing a complaint with Angel One or escalating it to SEBI/BSE/NSE is totally free. You don’t pay any charges or fees for raising and resolving grievances.