If you have a dispute with your stockbroker, first try to resolve it directly by talking to them. If that doesn’t work, file a complaint with their compliance officer. Still unresolved? You can approach SEBI’s SCORES platform or the stock exchange’s investor grievance redressal mechanism. These are official ways to get your issue resolved quickly and legally.

What are common disputes investors face with stockbrokers?

Some common issues investors face with stockbrokers include unauthorized trades, wrong charges, delayed fund transfers, poor customer service, and not following client instructions. These problems can cause financial loss or frustration. It’s important to act quickly if you face any such issue and keep proper records for your complaint.

How do I raise a complaint directly with my broker?

First, talk to your stockbroker’s customer care or relationship manager. If your issue is not resolved, write a formal email to the broker’s compliance officer. Every broker must have a complaint handling system. Keep copies of all emails and responses for proof. Most disputes are solved at this stage.

How to file a complaint on SEBI SCORES platform?

If your broker doesn't resolve your issue, you can file a complaint on SEBI’s SCORES website (www.scores.gov.in). Register using your PAN and email, then fill out the complaint form with all details and documents. SEBI forwards it to the broker and monitors the response. This is a trusted and official way to escalate your issue.

Can I complain to the stock exchange directly?

Yes, if SEBI SCORES doesn't work or you want quicker help, you can complain to the stock exchange where your broker is registered—like NSE or BSE. Visit their website and go to the 'Investor Services' section to raise a grievance. Exchanges usually respond fast and may even help with compensation if needed.

What documents should I keep ready while filing a complaint?

Always keep account statements, screenshots, emails, trade confirmations, and any written communication with the broker. These documents act as proof when you raise your complaint with SEBI or exchanges. Clear records increase your chances of resolving the issue faster.

What if the issue still doesn’t get resolved?

If SEBI and the stock exchange also don't resolve your complaint, you can approach the investor grievance panel or arbitration set up by exchanges. This is like a mini-court to decide your case. It may take time but offers a legal way to solve serious disputes. Some cases also go to consumer courts if required.